Ordering Information

Have you got questions about the HF Online Store ordering and delivery process? You have come to the right place. Check out the different help topics and see if we can answer your question here. if not, feel free to contact us for more information.

If items are not in stock we will generally try and place a notice on the product page listing them as out of stock. If we don’t get to this in time before your order has been placed we will notify you that it is out of stock and ship as soon as it is available.

If you would like to purchase an item on the HF Online Store, next to the item, click the button that says “Add to Cart”. When you are taken to the payment page, if you wish to continue shopping you may return to the HF Online Store using the back button or “continue shopping” button. When you are ready for payment continue on to the PayPal checkout making sure that everything listed in your shopping cart is correct.

Return & Exchange Policy

What are your return or exchange policies? Will HF return an item if I decide it is not what I want?

Unfortunately we do not exchange items unless they have a manufacturers defect fault. We urge all our customers to choose their items carefully because we cannot accept returns. We are also unable to return or exchange the Weighted Vests for customers who have selected the wrong size unless the packaging has not been opened in any way. If it is returned unopened, a second freight charge will be incurred to return the new size to you.

How To Order

How do I place an order on the HF Online Store?

Other Ways To Order And Pay

Is there another way to order and pay if I am not comfortable paying online using PayPal?

If you feel uncomfortable ordering online or paying via PayPal Credit Card services, you may contact us directly and place your order over the phone or via email by sending your order through to our contact email address. Someone will be in touch with you in regards to payment and processing your order from there.

Items In Stock

How will I know if items are in stock?

You do NOT need to have a PayPal account to use the HF Online Store Checkout. PayPal is a great third party payment system that can assist you with a lot of your online shopping needs with secure payment, although, you do not need to have an existing account or set a new one up, to use this payment service.

Click Here to read more about paying without a PayPal account.

Checkout Without Creating A PayPal Account

Do I have to have a PayPal Account?

HF Online Store reserves the right to cancel an order that can not be completed or increase pricing at any time. For the most up to date information and pricing please make sure you refresh your browser.

If any changes are made to an order will we will notify the customer asap.

Please be aware, at this time we are unable to ship outside of Australia from the Online Store. If you wish to purchase product from outside of Australia, please Click Here to email us about ordering direct with a Sales Representative.

International Orders

Do you ship to other countries?